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Frequently
Asked Questions
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Question
1:
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Should I order online? |
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Answer:
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Our website at www.massagereview.com has
every item listed in our current catalog and
usually a few new items that haven’t yet
made it into the print catalog. Our website
is secured by Verisign 128 bit secure
sockets technology, insuring that your
information is encrypted and safe and secure
when you place your order. Credit card
charges are made in real time during the
checkout process. However, credit card
charges can usually be adjusted manually in
our office if we are notified before we
process the order for shipment, so if you
want to clarify your order, give us a call
or send us an e-mail right away to let us
know and we will make the necessary changes
prior to shipping your order.
Our products are arranged online in the same
categories and with the same item codes as
you see in our catalog. We strive to make
our website as user friendly as we are in
person, but if you have a problem ordering
or a question about a product, don’t
hesitate to give us a call. |
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Question 2: |
How will my
order be shipped and when will I receive it? |
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Answer:
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After trying a
number of shipping options over the years,
we have chosen the US Post Office’s Priority
Mail as the best method for shipping
virtually all of our retail orders within
the United States. We have found that our
packages arrive in better shape and in less
time than alternative ground shipping
methods at little, if any, additional
expense. We do not offer other ground
shipping options for retail orders, but do
ship our heavier wholesale orders (over
12-15 pounds) by parcel post. If you need an
overnight delivery please call for our rates
on Federal Express overnight shipping. It
varies by weight and destination, but
usually costs between $45.00 and $60.00 for
this option, depending upon the package
weight.
Orders are
generally shipped the same day or within one
business day from the time you place your
order. Priority mail does not guarantee the
date of delivery, but is typically delivered
to most addresses in the continental United
States within 2 to 3 days after it is
shipped. All orders greater than $50.00 are
shipped with US Postal Service Delivery
Confirmation and are insured through our
third party insurance company, Endicia. If
you have not received your package within 6
or 7 business days after placing your order,
please call us to check on your order status
– it may be waiting for you at your post
office due to a delivery problem. (Delivery
Confirmation provides some limited tracking
information - primarily after a delivery has
been made or attempted.) |
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Question 3:
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What are the methods available for
placing and paying for my order? |
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Answer:
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Telephone ordering hours are generally from
Monday through Friday 9AM – 7PM Eastern
time, and Saturday 10AM – 3PM. Call
954-578-5055. If you call after hours, or
don’t reach us when you call, please leave
us a message with your phone number and we
will call you back as soon as the message is
picked up. We accept Visa, MasterCard,
American Express, and Discover credit cards.
We do not accept personal checks, but do
accept money orders and cashier’s checks.
Orders can also be mailed to Massage Review
Publications – 4460 NW 99th Avenue –
Sunrise, Florida 33351, or placed by fax at
954-578-5043. Please call to obtain shipping
costs for your order before sending a money
order or cashier’s check or mailing or
faxing your order – we cannot process the
order without payment for shipping. Secure
online ordering is also available on our
website. |
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Question
4:
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What are your policies and procedures
regarding international shipping? |
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Answer:
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International
orders are shipped by United States Postal
Service International Priority Mail. The
postage varies, depending on weight and
destination, and is usually in the range of
$19.00 to $37.00. For online orders the
shipping charge is computed online, and
added to your order at Checkout. You will
have the opportunity to review the shipping
charge prior to placing your order.
Please note that all international shipments
are sent with a customs declarations
indicating that the package contains
merchandise (educational books and/or
videos). Depending upon your country, there
can be a delay in delivery to you and custom
duties may be levied by your country as the
package clears customs. |
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Question
5:
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What are your policies regarding returns
and defects? |
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Answer:
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For obvious reasons, including past
instances of illegal duplication, we do not
accept returns or make exchanges on our
books, CDs, and videos. However, within the
first 30 days of the date you receive your
order we will replace any defective video or
damaged item with an identical item at no
charge. (Just give us a call at 954-578-5055
to make the necessary arrangements.) |
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Question
6:
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What if part of
my order is out of stock at the time I
order? (back orders) |
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Answer: |
We
generally have all of our items available in
our inventory. However, if a back order
causes your order to be sent in more than
one shipment, we will ship the back ordered
item to you at no additional charge. For
international orders, we will hold the
shipment until the entire order can be
filled and shipped in one package. |
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Question 7:
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The "Questions & Answers" study guide set
comes with a "Pass or Money Back Guarantee".
What is your "Pass or Money Back Guarantee",
and how does it work? |
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Answer:
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When your purchase the 2-volume set of
Michelle Phillips study guides, "Questions &
Answers For Passing State & National
Therapeutic Massage Examinations", and "MORE
Questions and Answers...", you are given a
pass or money back guarantee. What this
means is that our company will refund to you
the cost of the set of books, which is
$79.95, if you fail your state or national
examination after purchasing the books
directly from our company. All we require is
that you fax or mail us your test results.
The company will send you a check for
$79.95, and you keep the books. (We are
unable to extend this guarantee to students
purchasing the set of books from bookstores
or schools). |
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Question 8: |
Can I get
continuing education credit if I purchase
your Home Study Continuing Education
courses? |
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Answer:
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All of the home study courses we offer are
from NCBTMB approved providers. Many of the
providers are also specifically approved in
Florida and other states as well. It is our
understanding that all courses from NCBTMB
approved providers are accepted by the AMTA.
However, purchasers are urged to check with
their individual local, state, and national
licensing boards to determine that the
provider has been approved in their
jurisdiction prior to ordering. For
instance, Texas does not currently accept
home study courses for continuing education
credit requirements, and some other states,
such as Iowa, limit the number of hours
granted for home study. Please note that
home study course materials may not be
returned or exchanged after purchase. The
certification for continuing education will
be issued to you by the continuing education
provider who developed the course. We have
made every attempt to provide accurate
information concerning our CE providers,
including the course description and the
number of continuing education credit hours
being offered. However, Massage Review
Publications has not made independent
inquiry as to the accuracy of such
information, and is not responsible or
liable in any manner to any person for any
action or inaction on the part of any CE
Provider or if the information provided
proves inaccurate. |
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Question
9: |
Are any of your
products sold at wholesale? |
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Answer:
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Yes, we offer wholesale discounts to
educational institutions on all of the items
found in the Study Guides category and on
all of the Day-Break and Geriatric Massage
Series videos. Tax identification numbers
are required. Just give us a call at
954-578-5042 for more information |
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Question
10: |
How can I obtain
the latest Daybreak Geriatric Massage
Institute workshop schedule? |
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Answer:
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You may access the most current workshop
schedule at www.massagereview.com by
clicking on “Day-Break Workshop Schedule” at
the bottom of our home page, or at
Day-Break's website,
www.daybreak-massage.com by selecting the
“Workshops” button on the home page. |
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Question 11: |
I live outside of the United States. Will
your VHS videos and DVDs work on my player? |
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Answer: |
Virtually all of
our VHS videos are NTSC format which is the
format used in North America and Japan. NTSC
videos will not work on most videocassette
players in countries using PAL, SECAM, or
other video standards. Our DVDs are encoded
for use in Region 1, which includes the
U.S., U.S. Territories, Canada, and Bermuda,
and may not work on DVD players in other
countries. |
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Question
12: |
What is your
policy concerning price changes and errors
made in your catalog and on your website? |
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Answer:
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All prices appearing in our catalogs and
website are subject to change without prior
notice. We are not responsible for printing
errors appearing in our catalogs or on our
website, nor are we responsible for the
content of videos, books, continuing
education courses and other materials we
carry which are produced and/or published by
anyone other than Massage Review
Publications. |
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Question
13: |
Do you have
information about NCBTMB continuing
education requirements and the NCBTNB
national certification exams? |
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Answer:
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Information about the National Certification
Exam, continuing education requirements, and
the National Certification Board for
Therapeutic Massage and Bodywork (NCBTMB)
may be obtained by calling the board at
800-296-0664 or from their website at
www.ncbtmb.com. |
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